Conference Day 1 - Tuesday 8th November 2016

08:00 AM - 09:00 AM Registration and morning networking



09:00 AM - 09:20 AM Chairperson's opening remarks

Ery Punta Hendraswara, Deputy Executive General Manager, Telkom Indonesia


Ery Punta Hendraswara

Deputy Executive General Manager
Telkom Indonesia

09:20 AM - 09:50 AM The current growth of digital financial services in Indonesia

Fajar Septandri Maharjaya, Head of Digital Banking, Citibank N.A., Indonesia
- Snapshot of Indonesia Digital Financial Services
- What are the main drivers and challenges for institutions with existing digital financial services in Indonesia?
- Analyzing how Indonesia compares to other Southeast Asian markets in terms of maturity, infrastructure availability and growth

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Fajar Septandri Maharjaya

Head of Digital Banking
Citibank N.A., Indonesia

09:50 AM - 10:20 AM Platform for Innovation - Creating the next generation digital banking experience

Rana Peries, Director, Innovation & Digital, Barclays
- What does the next generation digital banking experience look like?
- Creating a program of game-changing products
- Driving customer engagement and acquisition through digital and social media

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Rana Peries

Director, Innovation & Digital
Barclays

10:20 AM - 10:30 AM Speed Networking



10:30 AM - 11:00 AM Morning networking and refreshments break

Kees Jan Koppenaal, Regional Director - APAC, Backbase


Kees Jan Koppenaal

Regional Director - APAC
Backbase

11:00 AM - 11:30 AM The Digital Transformation Roadmap

11:30 AM - 12:00 PM Implementing digital transformations to meet customer and market demands

Ajay Mathur, Vice President Director - Retail & Wealth, Indonesia, PT. Bank ANZ Indonesia
- Designing and implementing an innovative digital transformation program in order to create new insights to the market and the customers’ needs
- Digital online products – creating capability and a seamless omni-channel customer journey across all channels
- Customer experience– focusing on human centered design and growing this deeper in the organization
- Data analytics – leveraging insights to give customers what they want and when they want it

Ajay Mathur

Vice President Director - Retail & Wealth, Indonesia
PT. Bank ANZ Indonesia

12:00 PM - 12:30 PM Create a digital vision for your bank – Identifying the opportunities for differentiating digital capabilities and solutions

David Formula, Executive Vice President, PT. Bank OCBC NISP Tbk
- Analyzing business processes for improvement, define, design, develop, and implement highly successful automated solutions
- Developing the digital business strategy and road map, ensuring its integration with the enterprise architecture, and the resulting business strategy and plans
- Delivering capabilities around distinctive customer experience, revenue growth, acquisition, retention, and cross-sell opportunity, and cost savings through web and mobile channels technology

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David Formula

Executive Vice President
PT. Bank OCBC NISP Tbk

2:00 PM - 1:30 PM Transforming Finance with Digital – Disruption, Innovation and Inclusion



12:30 PM - 2:00 PM Networking Lunch



1:30 PM - 2:30 PM Mobile Money: the game changer has arrived

Michael Sugirin, Managing director - Head of transaction banking, Standard Chartered Bank
- Evolution of mobile money in emerging markets: what have we seen?
- How will mobile money build on banking the underbanked?
- Potential to bring Global Corporates into the eco-system: cashless payments in the B2C and C2B space
- Standard Chartered Bank’s participation: forging partnerships with Mobile Wallet Providers to grow these eco-systems

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Michael Sugirin

Managing director - Head of transaction banking
Standard Chartered Bank

2:30 PM - 3:00 PM Interconnection and standardization as the key success factor of Indonesia’s electronic payments and mobile money industry

Alsolendski Susetyo Prakoso, Business to Solution Analyst - Electronic Mobile Money (Digital Service), TBA
- Condition of scattered infrastructure of E-Payment and server/chip based E-Money in Indonesia market
- How interoperability and interconnection change the game of E-Payment and mobile money industry
- Why Indonesia need the standardization of chip based E-Money and contactless transaction

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Alsolendski Susetyo Prakoso

Business to Solution Analyst - Electronic Mobile Money (Digital Service)
TBA

3:00 PM - 3:30 PM Afternoon Networking Break



3:30 PM - 4:00 PM Transforming the payments in Indonesia with Xendit, a peer-to-peer mobile payment service

Moses Lo, Founder and CEO, Xendit
- Creating a delightful payment experience in a mobile-first world
- Gaining cost savings across processes and improving the speed of transactions
- Transforming the financial industry with the banks
- Welcoming next level growth with autodebit

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Moses Lo

Founder and CEO
Xendit

4:00 PM - 4:30 PM Encourage an omni-channel environment at your bank for customer experience excellence

Joseph Lumban Gaol, Chief Digital Service Officer, PT. XL Axiata Tbk
- Maximizing the potential for mobile interaction and the benefits of reaching out to consumers through digital channels
- Developing a true digital customer experience by automating workflow management at the back-end of the process to reduce turnaround time
- Optimizing your channels to support growth in online sales and improving customer satisfaction
- Measuring ROI from a digital strategy - increases in pure sales and higher conversion rates

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Joseph Lumban Gaol

Chief Digital Service Officer
PT. XL Axiata Tbk

4:30 PM - 5:10 PM How Fintech is going to revolutionized digital payments, loans, and transfers

Vishal Tulsian, Director, Tunaiku
- What are the latest trends in the financial industry and technology changing the face of payments, loans, and transfers?
- Harnessing the potential for crowdfunding and P2P solutions and the changing face of payments
- Empowering banking customers by adding new functions to your applications & online platforms

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Vishal Tulsian

Director
Tunaiku

5:10 PM - 6:00 PM Roundtable A: Understanding your customer journey - working on customer behavior & interaction with their life insurance

Kartina Sury, VP, Head of Customer Strategy & Experience, PT Prudential Life Assurance Indonesia
Technological advancements are driving measurable changes to the insurance industry today. With widespread usage of smartphones and rising internet adoption, organizations will need to rethink their strategy in order to increase their competitiveness and determine practices to better engage customers.
This workshop will provide you with insights on how industry players have integrated customer centricity, current and future trends will also be examined. By focusing on cutting-edge case-studies, you will leave with a thorough knowledge of mobile and digital best practices as it currently stands and valuable insights into how to develop your company’s digital strategy.
Key learning outcomes:
- Analyzing changing personal banking behaviors while reviewing the impact of digital transformation
- Establishing what is required to give your organization the flexibility to adapt to changing customer behavior
- Determining how various channels are impacting customer engagement
- Outlining how the digital services ecosystem will change in the coming years to determine the areas in need of investment

Kartina Sury

VP, Head of Customer Strategy & Experience
PT Prudential Life Assurance Indonesia

5:10 PM - 6:00 PM Roundtable B: Attracting and retaining customers: understanding the changing face of the customer

Novi Tandjung, Chief product officer, Kartuku
Customer buying behaviors and preferences are changing through the financial services industry. These changes present both challenges and opportunities for all sectors of financial services.
During this workshop, we will investigate the changing face of the customer and how to face the challenges inherent in a rapidly market.
Key learning outcomes:
- Identifying changing buying behaviours and the challenges and opportunities represented
- Reaping the rewards of accurately differentiating between customer segments
- Customer retention, staying relevant and continuing to add value
- Understanding customers’ perception of product value and accurately aligning product prices, placement and availability with each customer segment

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Novi Tandjung

Chief product officer
Kartuku


Ery Punta Hendraswara

Deputy Executive General Manager
Telkom Indonesia