Joseph Lumban Gaol

Chief Digital Service Officer
PT. XL Axiata Tbk

4:00 PM Encourage an omni-channel environment at your bank for customer experience excellence

- Maximizing the potential for mobile interaction and the benefits of reaching out to consumers through digital channels
- Developing a true digital customer experience by automating workflow management at the back-end of the process to reduce turnaround time
- Optimizing your channels to support growth in online sales and improving customer satisfaction
- Measuring ROI from a digital strategy - increases in pure sales and higher conversion rates