Ajay Mathur

Vice President Director - Retail & Wealth, Indonesia
PT. Bank ANZ Indonesia
Ajay is a career consumer banker with 23 years of experience across different banks and multiple geographies.
As Vice President Director Retail Banking, based in Jakarta, Ajay sits on the Board of Directors for PT Bank ANZ Indonesia and has direct responsibility for growing the retail & Wealth franchise in Indonesia. ANZ in Indonesia now occupies the 2nd-largest-by-retail revenue position amongst all international banks in Indonesia growing quickly from the 4th position four years ago.
Prior to the current job, Ajay was based in Singapore where he was Head, Retail Banking for Royal Bank of Scotland (RBS) overseeing the growth of the franchise to become the most profitable for RBS across Asia and thereafter the transition of the business to ANZ.
Prior to this role, Ajay worked with ABN AMRO Bank NV in India across it’s consumer and small-business banking growing these businesses to market-leading positions and successfully launched the global pilot of the preferred banking concept for ABN AMRO in India. Ajay started his career with Bank of America as a Management Trainee. Ajay holds a Bachelor’s degree in Chemical Engineering and a Master’s in Management Studies from the University of Mumbai, India.

11:30 AM Implementing digital transformations to meet customer and market demands

- Designing and implementing an innovative digital transformation program in order to create new insights to the market and the customers’ needs
- Digital online products – creating capability and a seamless omni-channel customer journey across all channels
- Customer experience– focusing on human centered design and growing this deeper in the organization
- Data analytics – leveraging insights to give customers what they want and when they want it

Check out the incredible speaker line-up to see who will be joining Ajay.

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