Novi Tandjung

Chief product officer

5:10 PM Roundtable B: Attracting and retaining customers: understanding the changing face of the customer

Customer buying behaviors and preferences are changing through the financial services industry. These changes present both challenges and opportunities for all sectors of financial services.
During this workshop, we will investigate the changing face of the customer and how to face the challenges inherent in a rapidly market.
Key learning outcomes:
- Identifying changing buying behaviours and the challenges and opportunities represented
- Reaping the rewards of accurately differentiating between customer segments
- Customer retention, staying relevant and continuing to add value
- Understanding customers’ perception of product value and accurately aligning product prices, placement and availability with each customer segment

8:30 AM Panel discussion: Envisioning the next generation of digital financial services in Indonesia: Future prospective, strategic directions and initiatives

- Examining the potential of mobile and digital solutions to drive adoption of the unbanked
- Mobile technology: Maximizing mobile transactions through innovative added features
- What are the alternative currencies in digital banking? Exploring tokenization, vaulting, and the evolution of the digital payment credential

Check out the incredible speaker line-up to see who will be joining Novi.

Download The Latest Agenda